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To create your
support ticket, click the link below:
Click
Here.
(Technical Support Winter Hours Monday -
Thursday 9 AM - 4 PM CST)
To receive warranty service or technical
support, or to report shipping damage for any X-Treme Scooters
product, create a support ticket. Their
warranty/technical support department will contact you as soon
as they get to your ticket and will ship free replacement
parts if needed. Note: The warranty/technical support
department does not take incoming phone calls; they can call
out and will contact you by phone if you make that request on
your support ticket.
Support tickets are normally answered by
the end of the following business day.
To save yourself time, be sure to
consult the trouble shooting section in your owners manual
before submitting a support ticket.
IMPORTANT: NEVER
EVER post additional messages to your support ticket UNTIL
you've first heard from a technical support agent. The reason
is that continuing to post to your support ticket can
INFINITELY delay any response since each time you make another
post, your ticket goes back to the end of the line!
Creating a support ticket is easy and
takes less than 2 minutes:
1. Fill out only the required fields (i.e., those with an
asterisk). 'Ship to Address' means simply your street address,
e.g. 1615 Skyline Drive. 'Model number' means simply the model
of your scooter, e.g., XB-600, X-360, etc.
2. Type a brief description of your issue in the message body
and ask for a return phone call if you would prefer that to an
email.
3. Click on the 'Create Ticket' button.
4. The next screen will give you your ticket number, which is
also a link to your support ticket. We suggest that you click
on the link and then bookmark it as a 'Favorite' so that you
can return to it easily. You will also receive a confirmation
email with a link to your ticket. If you do not receive a
confirmation email, look in your spam folder.
If you have shipping damage, you will
need to attach pictures to your support ticket. After
your support ticket has been created, return to it (using your
saved Favorite or the link in your confirmation email) and
attach a few clear digital pictures of the damaged component,
part or scooter using the links at the bottom of your
ticket page. (Hint: Avoid the links at the top of your ticket
page). This verifies your damage and insures that the correct
parts are sent to you.
To create your support ticket, click the
link below:
Click
Here.
Other Information:
The X-Treme Scooters website is
loaded with technical support information, printable user
manuals for nearly every model, quick tips and suggestions for
quick fixes. You may also open a ticket from any page in the
site or you can purchase parts should something break out of
warranty. For easy access to this information, you may click
on a text link below:
1. X-Treme Scooters
Help Pages, User Manuals & Quick Tips, Click Here
"Links to X-treme Scooters main page where a technical
support button can be found for each model."
2. X-Treme
Scooters Help Pages, User Manuals & Quick Tips, Click Here
"Links directly to X-Treme Scooters technical support
page that then links out to each model's support page.
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